Returns & Cancellations

Cancelling Your Order

In the unlikely event you aren’t happy with your online purchase, you have the right to cancel your order within 14 days from the day you receive your delivery. You then have a further 14 days to return the product.

You can cancel your order at any time before delivery free of charge.


Refunds will be made within 14 days of the return being received by Hook-i Tech. A deduction can be made at the discretion of Hook-i Tech if the the product has been damaged or handled more than necessary.  Refunds can only be paid back via the original payment method (i.e the credit card used to place the order.)

Return Shipping

Returns must be provided in the original packaging and delivered via a tracked and insured delivery service. We use DHL for all deliveries across the UK and can organise for returns to be collected from your address.

The customer is liable for the cost of return shipping except in cases where the goods are agreed by Hook-i Tech to be faulty. The cost of return shipping for wheelchairs within the UK (excluding highlands/islands) is £25.

Returns must be in un-used condition and supplied complete with all original equipment.

Damaged and Faulty Items

If any item we have supplied is faulty or damaged on receipt, we may ask you to return the item to us for inspection. We will then replace or repair the item free of charge or refund the price you paid for it together with any packing and postage / delivery charges you paid to us for delivery of that item. If you paid for one of the special delivery options such as Next Day Delivery we will only refund the basic delivery charge that would have been payable for that item.

How To Return Items

To arrange a return:

Contact Us by Email:
Call our Customer Helpline: (FREEPHONE) 0330 1747 550

Use Our Contact Form:



Please refer to our Terms of Service here.